Marketing automation takes digital contact with customers so much further than en masse generic email sends. Through a series of steps—a workflow—the automation process delivers the right content at ...

Access approvals for DoD personnel that once took weeks will now take hours, and every access-related activity will generate a permanent audit trail.

Having long ago seen the handwriting on the wall for the journalism profession with the debut of GenAI, I decided to just cut to the chase and build my replacement now.

Don’t start with moon shots. by Thomas H. Davenport and Rajeev Ronanki In 2013, the MD Anderson Cancer Center launched a “moon shot” project: diagnose and recommend treatment plans for certain forms ...